Returns and Refunds

Returns & Refunds

We want you to love every piece from Julie's Jewelries. If you're not completely satisfied with your online purchase, you may return it for a refund or store credit within 20 days from the date your order was delivered.

To be eligible for a return, your item must be:

• Unused and unworn
• In its original packaging
• Accompanied by all original accessories and complimentary items (if applicable)

Please note that all returns require prior authorization from Julie's Jewelries before being shipped back.

A ₱400 return shipping fee will be deducted from your refund. Original shipping fees (if any) are non-refundable.

If you would like to initiate a return, simply contact us at hello@juliesjewelries.com or via our Facebook or Instagram pages, and we'll be happy to guide you through the process.

We reserve the right to decline a return or refund if the item does not meet our return eligibility requirements. Please ensure your return package is securely packed and shipped with a trackable courier. Julie's Jewelries is not responsible for packages that are lost, stolen, or damaged while in transit.

Once your return has been received and inspected, we'll process your refund to your original payment method or issue store credit, depending on your preference and eligibility.

Please allow 7–10 business days from the date we receive your return for inspection and processing. Refunds may take additional time to appear in your account, depending on your bank or payment provider.

If you have any questions about your return or would like an update on its status, our Customer Care team at hello@juliesjewelries.com is always happy to help. We're here to make the process as smooth as possible. 💜